U.S. Endo Partners DSO Case Study
U.S. Endo Partners: Powering DSO Efficiency with DentalXChange
Challenge
U.S. Endo Partners wanted a partner with a dedicated account management team to support all their dental practice locations and proactively bring new practices to their group. They were leveraging multiple vendors and lacked the ability to see concise reporting across all their locations to easily report collective claim volume data.
Solution
DentalXChange’s comprehensive solutions helped U.S. Endo Partners eliminate tasks to improve patient turnaround time. Implementing claims and attachments solutions brought ease and organization for the provider staff utilizing one platform. The next opportunity was to launch DentalXChange’s eligibility and ERA solutions. With this, they provided their practices transparency with patients’ eligibility status and the ability to review prior claim ERA payments with automation.
“SDP partnering with DentalXChange has allowed us to streamline our practices for a one stop shop of claim needs including real time eligibility, ERA and claim status. Daily communications are valuable to our team, and we receive top-notch support at all times. Our account manager always strives to make our claim submission process for our enterprise of over 250 practices nationwide seamless. With support from DentalXChange, we are able to reduce the number of errors and delay of claims processing times as well as reduce the workload and increase revenue.”
Natasha French
SENIOR REVENUE CYCLE SPECIALIST, SDP
Outcome
U.S. Endo Partners initially partnered with DentalXChange in the beginning of 2021. U.S. Endo Partners has a dedicated account manager on standby to provide support, which resulted in their providers and practice staff realizing continued growth. With this support, the team is saving time and money receiving one inclusive daily report from DentalXChange. These daily reports provide details across multiple offices with different vendors into one. This quick and timely reporting eliminated the need for additional staff, and the need for master login to view all DentalXChange accounts. DXC attachments make it easier to create the attachment within the same account platform.
Partnering with DentalXChange, U.S. Endo Partners has realized many improvements. With claims processing, consolidated reporting increased their financial revenue cycle. They have a dedicated account manager that understands their business and scope with multiple locations. U.S. Endo Partners started with approximately 40 locations and are now more than 150 locations and counting.
Results with DentalXChange
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